Ordering and Returns

How can I order Magrada products?

You can order Magrada products directly from our online store. Simply select the desired products, add them to your cart, and follow the ordering process instructions.

What payment methods are available for payment?

We offer various payment methods, including credit card payments, bank transfers, and the option to pay in installments.

Can I change or cancel an order after it has been placed?

If you wish to change or cancel an order, please contact us as soon as possible through our contact form. We will try to accommodate your requests, but depending on the order status, changes or cancellations may be limited.

How will I know that my order has been successfully placed?

After placing your order, you will receive an email confirmation with all the necessary information about your order, including the selected products and payment details.

How long does order processing take?

Order processing time varies, but it usually takes 1-3 business days. After processing, you will receive a notification about the shipment of your order.

How can I check the current status of my order?

After placing your order, we will send you an email with order confirmation and a tracking link. Through this link, you can check the current status of your order, see when it has been shipped, and when you can expect to receive it. If you need more detailed information about your order status or have questions, you can always contact our customer service team.

My ordered product was missing from the package. What next?

We apologize for the inconvenience and any possible inconveniences related to missing product deliveries. There could be several possible reasons for this:

• Out of Stock: Sometimes, despite our best efforts to maintain accurate inventory levels, a product may run out of stock after the order is placed. In such cases, we prioritize notifying you of the missing product and offer you options for a refund or replacement. Please check your email or contact our customer service to help resolve the issue.
• Packaging Error: While we have strict quality control measures, errors in the packaging process can occur. We apologize if the missing product was a result of a packaging error. Please contact our customer service team with your order details, and we will promptly resolve the situation.

Please contact us through the contact form, providing your order number and information about which product was missing. We will investigate the issue further and get back to you as soon as possible.

If my order doesn’t arrive on time, what should I do?

If your order doesn’t arrive on time, please contact us through our contact form so that we can help resolve the issue. We will provide additional information and assist with tracking the shipment.

Can I return or exchange my order?

Certainly! We have a return and exchange policy that allows you to return or exchange your order if you are not satisfied. Just contact us, and we will provide you with instructions on how to proceed. More information about the return policy can be found here: https://www.magrada.eu/en/contact/return-policy/ 

How long does it take to receive a refund for returned products?

The processing time for refunds depends on several factors, such as the time it takes to receive the returned products, their inspection, and the refund processing. We do our best to make refunds as quick as possible, typically taking 3-5 business days after receiving and inspecting the returned products.

Is online shopping on the website safe?

Yes, our online store offers a secure shopping experience. We take care of the security of your personal and financial information. Here are some measures we have implemented to ensure safe and reliable shopping:

1. Secure Website: Our website uses advanced security technologies, including SSL encryption (Secure Sockets Layer), which protects the transmission of your personal data. This ensures the privacy and security of your payment information.
2. Trusted Payment Solutions: We work with trusted payment service providers to process transactions securely. These payment solutions use industry-standard security protocols to protect your financial information.
3. Privacy Policy: We have a clear and comprehensive privacy policy that explains how we collect, use, and protect your personal data. We strictly adhere to privacy regulations to ensure the confidentiality and security of your data.

While we have taken these measures to provide a secure shopping environment, it’s important for customers to also take precautions. We recommend keeping your devices and antivirus software up to date, using strong and unique passwords, and avoiding sharing sensitive information through unsecured channels.

Didn’t find an answer to your question? Don’t worry! Please reach out to us through the contact form or send us an email at magrada(at)magrada.eu. We’re here to assist you!